ONEflight / BAJops
Private-flight quoting for operators
Redesigned quote submission and management.
Observed after release: +68% operator submissions; +36% customer satisfaction ratings.
Senior UI/UX Product Design Engineer
Hi, I'm Erik. Denver based, Chicago raised.
Senior Product Designerand Design Engineer
I turn complex workflows into clear, working products, from aviation operations to AI conversations. I design the experience and build the prototype.
Available for product design and design engineering roles
Case studies
The work, and what it changed.
From understanding the problem to shaping the process and delivering the outcome.
Explore the work
NSLS
Mobile learning and community for students
Connected courses, events and conversations.
First 3 months after launch: course completion 27% → 62%; forum activity +41%.
Senior Product Designer
BAJConnect
Flight coordination for operations, FBOs, crew and ground transport
Designed and built around one flight record.
Working product with shared readiness. Unreleased: ONEflight closed before launch.
Senior UI/UX Product Design Engineer
Dialpad
AI conversations for customers and support agents
Integrated Koopid’s AI workflows into Dialpad.
Shipped with conversation context and live-agent handoffs preserved.
Product Designer
Koopid
Conversational AI for customers, agents and administrators
Redesigned support and administration tools.
Shipped in enterprise contact centers. Customer success reported fewer tickets and configuration errors.
Lead Product Designer
Give me the tangled part
I like finding the real decision hiding underneath a crowded workflow, a vague request, or a pile of conflicting feedback.
I build to think
Figma gets an idea moving. Claude, ChatGPT, Cursor, and React help me make it real enough to challenge before the team commits.
The details are the product
Motion, feedback, copy, and implementation are not cleanup work. They are often the difference between usable and genuinely intuitive.
Personal work
A little room for curiosity.
Independent products I design and build, from the first idea to the smallest detail.
Made by me
